Your account, your benefits and advantages...
How can I join the loyalty program?
Participation to the Great Member Program is free and automatic! As soon as you validate your first booking, you join the program at least at Turquoise status, or even higher if you collect enough points.
Is the program limited to certain countries?
The Great Member program is available in all countries.
What can I use Great Members points for?
The Great Members loyalty program is not a traditional program of points to be accumulated and spent. It's a customer recognition program designed to celebrate your loyalty and let you experience the Club Med way of life.
How can I check my loyalty points balance?
You can check your points and stays history from your Great Member personal account.
Are promotional stays eligible for earning points?
Unless otherwise specified in the legal terms of an offer, the purchase of a promotional stay is taken into account in determining your status, regardless of the amount. Only promotional holidays booked from a Club Med Voyages agency in Switzerland and national partners, or the staging.clubmed.ch website, are concerned.
What happens to my points in case of GM number merge?
In the case of merging a Great Members (G.M.) number with another G.M. number, the resulting G.M. number will include the combined history of both previously separate numbers, and the associated status will be updated accordingly.
What happens to my points in case of GM number separation?
In the case of separating Great Members (G.M.) accounts previously registered under the same G.M. number, upon request, each resulting G.M. number will be allocated the corresponding amount of Great Members points based on their respective consumption history.
I made my booking through a travel agency. Will I earn point?
If you have booked your stay through a participating agency, you will earn points through the same functioning.
I have not received my points following my booking. What should I do?
Submit a claim through our website so we can process your request as quickly as possible.
Can points be earned on purchases made at Club Med Resorts during the stay?
Yes, and the points are acquired after the stay.
Does the gift pass in the Resort 5Gold & Platinum status) earn me points?
No, it doesn’t earn you points, but it allows you to treat yourself in the Resort.
How long is my status valid?
Your status is valid from January 1st to December 31st. It is initially calculated every year beginning of January, based on all stays from the last 2 years + all future stays already booked rewarding your loyalty. You can advance to a higher status during the year if you reach the required number of points. However, you can lose your status if you change an upcoming reservation (cancellation of services or booking for instance).
How long are my points valid?
Points are valid from the moment you book, until two years after your return from stay.
What happens if my points expire?
If your points expire during the year, this does not impact your status which remains valid until December 31st. Expired points during the year will only affect the next status calculation, meaning on January 1st of the following year. At that time, expired points will no longer be considered.
What happens if I modify my stay?
Points are adjusted in real time. If you submit a request and subsequently add a service within 15 days for example, the corresponding points will be credited, and your member's status recalculated accordingly.
What happens if I cancel my stay?
Points are recalculated immediately, taking into account the modification. In the event of a cancellation, the points corresponding to the amount / duration will be deducted immediately, and your member's status recalculated accordingly.
The program details for Turquoise, Silver, Gold and Platinum members can be found in the relevant section of our website, in the Club Med Great Members section, or your Member account.
You can amend your personal contact details (address, e-mail and/or telephone number) in your Club Med Member Account.
You can also contact us on 0844 855 966 (local rate) or your Club Med travel agent to make the necessary changes.
As soon as you have a Great Member number (your membership), all holidays taken by you and every member of your household are credited to this number and will count towards your status.
If in doubt, you can check on your last sales agreement (confirmation voucher) that the membership number is the same as the one you had on previous bookings.
Otherwise you can contact us on 0844 855 966 (local rate), your travel agent, or by tracking your status in your Club Med Member Space section on our website.
Your holiday will be credited to your account right after booking, and your status will also be updated.
You can track your status in your Member Account area on our website.
Please note you can only connect to a Member Account on the .ch website if your address is within Switzerland.
You can connect to your Club Med Member Account from the homepage of the Club Med website or during booking by entering your log in details in the Club Med account login area:
- Your username: this is your G.M. number or your email address.
- Your password.
The G.M. membership number usually has an 8-digit numeric format.
You can find your G.M. membership number on any of the documents sent by Club Med when you have booked a holiday or created an account with us.
It is also on your digital Member card.
Once you have created your personal account, you will receive a confirmation email entitled "Discover your Club Med Member Account".
Click on the "Activate your Club Med Member Account" button in the email sent to you, and you will be redirected to your Club Med Member Account on our website.
In the "You already have an account" box, simply enter your username and password and accept the terms & conditions of use to activate and access your Club Med Member Account, if you have not already done so.
To change your password to something more personal, please follow these steps:
First, we suggest you check your Junk or Spam e-mail folder to make sure the activation email has not been filtered as spam.
If you still cannot find your activation email, please follow the "Forgot your password" procedure. You will be able to access your Club Med "Member Account" as soon as your receive your new password. You will be asked to perform the account activation procedure once you have connected to your account.
If you have not received your email after following the "Forgot your password" procedure, please make sure you are using the correct email adress (no spaces) and if all else fails, please contact us at 0844 855 966 (local rate) or your Club Med travel agent.
Log in to your customer account and click on the section "I refer a friend".
You then only need to enter the following information about your friend:
Important: Make sure that your sponsored friend has given you the correct e-mail address so that they can benefit from their sponsorship offer.
Your sponsored friend has booked their very first vacation at Club Med: Thank you for your trust!
Log in to your customer account: Your voucher as a sponsor is already available!
Simply plan your next Club Med vacation and redeem it.
Your CHF 200 voucher is valid for 12 months
When confirming your booking, quote the referral code in your customer account.
Important: the code is linked to the e-mail address provided by your sponsor.
Create a customer account and log in to your account using the e-mail address provided by your Sponsor.
Your Godchild voucher is already available!
Simply book your first Club Med vacation and redeem the voucher.